Privacy Policy

Last updated November 7, 2026

Who we are

Set Up Home Theater LLC ("we", "us") is a TV mounting and home audio installation business based in Rocky Mount, North Carolina. This policy explains how we handle information collected through setuphometheater.com, by phone and by text message.

What we collect

Set Up Home Theater LLC collects name, mobile phone number, street address, and zip code when customers book a TV mounting appointment or request a quote through the website. If you choose to give it, we may also collect your email address, details about your TV and wall, and photos you send us of the install area.

How we use it

We use this information only to confirm appointments, send appointment reminders, and respond to customer questions. This includes sending your quote, scheduling and completing your install, and keeping a record of the work so we can honor our install warranty.

How we share it

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not share your information with anyone except as needed to complete your appointment. We use a small number of service providers to run the business, such as our text message provider, email provider and website host. They process your information only to provide those services to us. We may also disclose information if required by law.

Text messaging (SMS)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We only text you about your booking or quote. Reply STOP to any message to stop texts, or HELP for help. Message and data rates may apply.

Cookies and analytics

Our website uses cookies and analytics tools to understand how visitors use the site and to measure our advertising. These tools may collect information such as the pages you visit, your device and browser type, and how you arrived at the site. You can block or delete cookies in your browser settings.

How long we keep it

We keep booking and quote information for as long as needed to complete your appointment, honor the 5-year install warranty, and meet tax and accounting requirements. After that, it is deleted.

How we protect it

Your information is stored on secure, access-controlled servers, and only Set Up Home Theater LLC can access customer records. No method of storage or transmission is 100 percent secure, but we take reasonable steps to protect your information.

Your choices

You can ask us to see, correct or delete the information we hold about you by calling or texting (252) 545-0011. We will respond within a reasonable time, except where we are required by law to keep certain records.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Contact

Set Up Home Theater LLC, call or text (252) 545-0011.